Register for City Alerts & Notifications

Has the City declared a snow emergency parking ban? What day is my trash, recycling, and compost pick up? How can I receive updates on a construction project in my neighborhood, or get notified about crimes in my area?

Subscription Center

Life moves quickly in Cambridge and it can be hard to keep up with information that is important to you and your family.

With over 30 City departments distributing information about programs and services, it can be overwhelming – and at times confusing – knowing where to find the alerts and updates you need. Well, we are hoping to make it easier for residents to receive the information that is important to them by creating a simple subscriptions page that allows users to find and register for the various alerts and updates that we provide the public; all in one place.

Check out what’s available now by visiting

Here is a quick primer on some of the most popular services we offer.


Emergency Alerts

CodeRED is an emergency notification system that allows the City to send emergency notifications to subscribers via email, text, and phone calls.

This service will be used in the event of emergencies affecting the City, such as snow emergencies, evacuations, large-scale water outages, or other significant service disruptions.

Weekly Updates, Construction Updates, and Project Updates

The City Manager’s Office sends out an email newsletter, Cityview Weekly, that summarizes key City news and happenings, upcoming events and meetings, job opportunities with the City, and other important community information. In addition to this general weekly newsletter, residents can also register to receive emails on specific programs and constructions projects.

Crime and General Public Safety Notifications

Citizen Observer is a service used by the Cambridge Police Department to send citywide e-mail and text alerts about crime as well as neighborhood specific notifications.

City Service Reminders

Residents can choose to receive notifications on a variety of City services to help them remember regular service days and to know when there is a change in schedule due to a holiday or a weather-related event.

Using the ZeroWaste Cambridge app you can receive email, text, or push notifications to your phone for curbside pickup of trash, recycling, and compost, as well as reminders about the street cleaning schedule in your area.

Request City Services & Plan Ahead with Smart911


Need to report a pothole? Do you see an icy or unshoveled sidewalk? Did we miss your trash pickup?

Commonwealth Connect is your direct connection for commonly requested City services. By using Commonwealth Connect, your request is automatically assigned to the responsible department, and you are given a tracking number and contact information in order to be able to follow up on your request if needed. Reporting an issue takes only a minute and helps make our city a better place to live, work and visit!

Submitting a report through Commonwealth Connect is quick and easy.

Smart911- Plan Ahead for Any Emergency

With Smart911, anytime you make an emergency call from a phone registered with your Safety Profile, the system recognizes your phone number and automatically displays your profile on the screen of the call taker.

This free, private, and secure system enables you to provide additional details that 9-1-1 call takers may need in order to better assist you during an emergency.

Ready to sign-up? Check out what’s available now by visiting

Join our monthly email newsletter!

By submitting this form, you are consenting to receive marketing emails from: City of Cambridge, 795 Massachusetts Ave, Cambridge, MA, 02139, You can revoke your consent to receive emails at any time by using the SafeUnsubscribe® link, found at the bottom of every email. Emails are serviced by Constant Contact

Published by

Jamie Martin

Public Information Office co-op.